Privacy Policy

Our Commitment to Your Privacy

At bitLLMs, we believe that powerful AI should never come at the cost of your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI platform, website, and related services. We are committed to transparency and giving you meaningful control over your data.

This policy applies to all users, including those who interact with our AI assistants, generate content, or simply browse our website. By using bitLLMs, you consent to the practices described below.

Information We Collect

1. Information You Provide Directly

When you create an account, contact us, or use our services, we may collect:

• Account information: Name, email address, and authentication credentials
• User Content: Text prompts, uploaded documents, chat conversations, and generated outputs
• Communication data: Messages you send to our support team, feedback, and survey responses
• Payment information: Processed securely through third-party partners (we never store full payment details)

2. Information Collected Automatically

When you access our Service, we automatically log certain technical data:

• Usage data: Features used, session duration, interaction patterns, and API calls
• Device information: IP address, browser type, operating system, and device identifiers
• Performance metrics: Response times, error reports, and system logs to improve reliability
• Cookies & similar technologies: We use essential cookies for functionality and analytics cookies to understand usage trends

How We Use Your Information

We use collected information for legitimate business purposes, including:

• Providing and maintaining the Service: Processing your prompts, generating responses, and delivering outputs
• Improving our AI models: Anonymized and aggregated data helps us train better, safer, and more accurate models. You can opt out of model training via account settings
• Security and fraud prevention: Detecting unauthorized access, abuse, or malicious activities
• Customer support: Responding to inquiries, troubleshooting issues, and providing technical assistance
• Communication: Sending service updates, security alerts, and responding to your requests
• Legal compliance: Fulfilling regulatory obligations and enforcing our Terms of Use

We do NOT sell your personal data to third parties. We do NOT use your sensitive information for behavioral advertising.

Data Sharing & Disclosure

We may share your information in limited circumstances:

• Service providers: Trusted third parties who assist with hosting, infrastructure, payment processing, analytics, and customer support — bound by strict confidentiality agreements
• Legal requirements: If required by law, court order, or government regulation, or to protect our rights, property, or safety
• Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred with notice
• With your consent: Any other sharing will require your explicit permission

We require all third parties to respect the security of your data and treat it in accordance with this Privacy Policy.

Data Retention & Security

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. User Content is typically stored for as long as your account is active, plus a reasonable grace period.

We implement industry-standard security measures, including encryption in transit (TLS 1.3) and at rest (AES-256), regular security audits, access controls, and employee training. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on your location (GDPR for EU/EEA, CCPA for California residents), you may have the following rights:

• Access: Request a copy of your personal data we hold
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data (subject to legal exceptions)
• Portability: Receive your data in a structured, machine-readable format
• Objection/Restriction: Limit how we process your data in certain scenarios
• Opt-out of model training: Disable use of your prompts for improving our AI

To exercise these rights, contact us at contact@bitllms.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with data, please contact us immediately, and we will delete such information.

International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our servers or service providers operate. Data protection laws may differ from your jurisdiction. We implement Standard Contractual Clauses (SCCs) and other safeguards to ensure adequate protection for international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or prominent notice on our website. The "Effective Date" at the top indicates when this policy was last revised. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or data subject requests, please contact our Data Protection Officer: